Due to Covid-19 restrictions, the Detention Center lobby will remain closed to the public until further notice.
Mail
Friends and Family Mail Address:
- Inmate Name
- PO Box 76550
- Highlands Heights, KY 41076
Visitation
All visitation is remote. In order to schedule a visit, you must set up an account at www.inmatesales.com . If you need help with this process, contact Inmate Sales's Customer Service at 1-866-340-7879.
Visits must be scheduled 24 hours in advance.
Inmate Accounts
The Detention Center no longer accepts money orders, certified checks, Western Union transfers, or TouchPay services to fund an inmate account for commissary.
The new commissary provider is CareaCell. You can register at careacell.jointaccounts.com/. Online services are available 24/7 or you can reach them by calling 1-800-622-8166 Monday through Friday from 8:00am-5:00pm (CT). All sales are final. No refunds given. If the inmate is released or transfered, the package will be held at the detention center for 7 days for pick up by the inmate or family.
Telephone Services for Inmates
The Shelby County Detention Center uses the phone services provided by Combined Public Communications (CPC)
Telephone Services for Inmates
| Products Sold | Description | How to Purchase |
Direct Pay
| Call Time to 1 Phone Number of your choice | |
Prepaid Calling Card
| Call Time to Any Phone Number | |
Notes:
- Facility and Staff are NOT responsible for the Kiosk and they DO NOT give out change.
- Collect Calling-To receive collect calls, press 1 to accept the call and charges. If you cannot receive collect calls you must purchase Direct Pay or a Prepaid Calling Card (Cell Phones, Cable TV phone lines or dial-tone resellers will not work).
Questions? Call Combined Public Communications (CPC) at 1-877-998-5678
CPC Customer Service Hours of Operation:
- Monday-Friday: 8:00am - 8:00pm
- Saturday: 2:00pm - 6:00pm
- Sunday: Closed