Emergency 9-1-1 Communications Center
NON-EMERGENCY CALLS TO CENTRAL DISPATCH: 502-633-2323
The County Emergency Communication Center is the primary Public Safety Answering Point (PSAP), providing 911 emergency and non-emergency services to over 43,000 residents within the 384 square miles of Shelby County.
This Telecommunications Center receives calls via 911 and many non-emergency telephone numbers for Law Enforcement, Fire, Medical and Rescue services located in Shelby County. Calls of a medical nature are forwarded to EMS Dispatch and monitored by a 911 call taker simultaneously to determine if additional services are needed for the medical call.
We are operational 24 hours a day, 7 days a week, 365 days a year with a very large volume of combined telephone calls. The staff of eleven Telecommunicators efficiently serve all of our member agencies and citizens in a professional and expeditious manner.
Our staff is highly-trained in all areas of emergency and non-emergency situations to be handled. Each Telecommunicator endures a rigorous in-house training program in addition to the attendance of the Commonwealth's mandated 1-month Telecommunicator's Academy at the Department of Criminal Justice Training in Richmond, Kentucky.
*Shelby County House Numbering services are administered through the E-911 Offices, in conjunction with the Office of Planning and Zoning
and separate from emergency dispatching duties. Please follow the guidelines when completing the Application for Address Numbering, do not dial "9-1-1" for house number inquiries.